shipping & returns


Orders typically ship the next business day. Orders placed friday-sunday will ship out monday.

RETURNS & EXCHANGES
Items purchased from K-oncept are eligible for a full refund if returned within 30 days of purchase.

You will have up to 30 days after items have been purchased to exchange for anything else on the website.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

DAMAGED ITEMS

If you receive an item that is damaged, please contact us immediately.

RETURN & EXCHANGE CONDITIONS

Items must be returned undamaged and unused.

HOW TO SEND YOUR RETURN OR EXCHANGE

To ship an item back to K-oncept please:

  • 1)  Please send an e-mail with the order number and the item you want to return. 
  • 2) Pack your item(s) and invoice.
  • 3) Mail or drop your package at our showroom (by appointment only)
  • 4) Once your return is processed and your refund is issued, you will receive a refund confirmation email.

If you decide to send your return back please address your return to the following address:

 

K-ONCEPT

Zijlweg 294

2015 CN  Haarlem

The Netherlands